Fees, cancellations and refunds.

1. Our fees

The Learning Clinic is a service of Wadmore Pty Ltd (ABN 39 686 562 470). All fees are fixed, in Australian dollars and include GST. They are listed on our Services and fees page. Before you book, we confirm in writing the service, what it includes and the fee.

The 15-minute suitability call is free, with no obligation to book.

2. When payment is due

• Wadmore Cognitive Profile: paid online when you purchase, before your access link is issued.
• Report to Plan: paid in full when you book, to reserve your consultation time.
• Academic assessments and the Whole Learning Profile (when they open): a $100 deposit when you book, with the balance due on the day of the assessment. Reports are released once the fee is paid in full.

We accept card payments through our secure booking system. Confirm payment methods once Halaxy or Cliniko is set up.

3. Changing or cancelling an appointment

Life with children doesn’t always go to plan, and we try to be flexible.

• With at least 48 hours’ notice: you can reschedule or cancel at no cost.
• With less than 48 hours’ notice: we will first try to find another time. If we can’t fill the session, a late cancellation fee of 50% of the session fee applies.
• If you don’t attend without letting us know: the full session fee applies.
• If your child is unwell: please don’t bring them, because unwell children rarely show what they can do. Let us know before the session and we will reschedule without a fee.

We may waive fees in genuine emergencies.

4. If we need to cancel

If we have to cancel or reschedule, we will give you as much notice as we can and you can choose a new time or a full refund.

5. Refunds

• Wadmore Cognitive Profile: a full refund if your child hasn’t started the profile. If a technical problem stops your child completing it, we will fix it or refund you.
• Report to Plan: a full refund if you cancel with at least 48 hours’ notice.
• Deposits: refunded in full if you cancel with at least 48 hours’ notice.

Once a service has been delivered, we don’t offer refunds for a change of mind. If you are unhappy with any part of our service, please tell us and we will work with you to put it right. Refunds are paid to the original payment method within 10 business days.

6. Your reports

Your report is for your family. You decide who it is shared with, and we will only send it to a school or another professional with your permission.

An assessment describes how a child performed at a particular time and what is likely to help. We can’t guarantee a particular result or outcome, such as a school’s decision about adjustments or special provisions.

7. Medicare and health funds

Our services are educational assessment and guidance. They aren’t covered by Medicare or NDIS, and they usually can’t be claimed through private health insurance. Confirm before launch.

8. Your consumer rights

Our services come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. If a service is not provided with due care and skill, or is not fit for the purpose we agreed, you may be entitled to have it provided again or to a refund.

Questions? Email hello@learningclinic.com.au.